Druma

Delete your Druma account

Your Druma account was set up by your employer, the transport company. The company decides who has an account and is responsible for the data in it, and Druma processes that data on its behalf. You can ask for your own personal data to be deleted in the app, by email or through your employer.

How to ask

  1. In the app

    Drivers: in the Druma app, open “Profile”, then “Your data”, tap “Request erasure” and then “Send request”.

    Office users: in the phone app, open “More”, then “Your data”. In the web app, click the gear icon at the top right, then “Account” and “Your data”. Then choose “Request erasure” and “Send request”.

    While the request is open, “Withdraw request” on the same screen cancels it.

  2. Ask your employer

    Your employer is responsible for the data and can delete your user account in Druma. Ask the person who manages Druma at your company.

  3. Email us

    [email protected]

    Write from the email address on the account. If you sign in with a phone number, put that number in the message so we can find the account. Add your name and the company you work for.

What happens next

A request made in the app reaches your employer by email. Your employer must answer within one month, which can be extended by up to two months for a complex request, and must delete your account and personal data unless the law requires keeping them. Druma then erases the account within about a day. If tachograph data, working-time records or posting declarations must still be kept, the account stays locked and is erased when that period ends, at the latest 24 months after the latest record.

If you write to us, we answer within one month, which can be extended by up to two months for a complex request. When the decision belongs to your employer, we pass the request on and tell you we have done so.

What Druma keeps

After your personal data is deleted, Druma keeps some records for your employer. Invoices and eCMR documents are archived: nobody uses them in daily work, but they stay until the retention period ends. Your name stays on every eCMR you signed or are named on. Transport orders stay with your name removed.

  • Invoices and accounting records: 10 years from the issue date.
  • eCMR documents: 7 years after delivery.
  • Transport orders: up to 3 years, without your name.
  • Tachograph data, working-time records and posting declarations: 24 months after the latest record (Regulation (EU) 165/2014, Directives 2002/15/EC and 2014/67/EU).
  • Positions from the driver’s phone: deleted after 90 days at most (30 days by default for Romanian companies).

The audio of voice messages in the chat is deleted after 7 days.

Download your data first

“Download my data” on the same screen gives you a copy at once.

The privacy policy lists the retention periods and your other rights. Read the privacy policy